Our Guarantee & Refund Policy

Products by Venus Naturals come with a “satisfaction guaranteed” policy or your money back, subject to the following conditions:

• Guarantee period is 90 days.

• full refund applies only to the first returned jar/bottle.

• Unopened, returned products (ordered the first time) in saleable condition are subject to a 20% restocking fee.

• Unopened products returned as refused or undeliverable (with no address correction making it impossible to re-ship) and in saleable condition are subject to a 20% restocking fee.

• Subsequent orders for the same product(s) are non-refundable.

• The guarantee period begins when you receive your order.

• Refunds are processed within 30 days of having received your returned goods.

• Refunds do not include actual shipping and handling costs incurred when the order was originally shipped.

• Cancellations: If you request your order be cancelled and it has not yet been shipped, we will cancel the order and void the transaction (you will not be charged) if we are able to cancel on the same day the order was made. Otherwise, we will refund total less a $3 cancellation fee, providing the order has not yet been shipped.

To request a refund, you must contact us and request instructions.